We hope that this letter finds you and your family safe, healthy, and doing well. Our community has been through a lot over the last few months, and we are so excited to be back in the office providing care for our patients! While many things have changed, one thing has remained the same: our commitment to your oral health and your safety.
Infection control has always been a top priority for our practice. We continue to meet or exceed safety recommendations made by the American Dental Association (ADA), the US Centers for Disease Control and Prevention (CDC) and the Occupational Safety and Health Administration (OSHA). We actively follow the activities of these agencies so that we are up-to-date on any new guidance that may be issued. We do this to ensure that our infection control procedures are current and meet or exceed each agency’s recommendations.
You will notice some changes when it is time for your next appointment. We’ve made these changes for the safety of our patients and staff. For example:
- Before an appointment, our staff will ask you some screening questions over the phone. You’ll be asked these same questions again – and will have your temperature taken – when you arrive at the office.
- When you arrive for an appointment, you have the option of waiting in your car. To allow for adequate physical distancing, our waiting room has only a few chairs. These chairs are regularly disinfected.
- We ask that you come alone unless absolutely necessary (e.g., the parent or caregiver of a patient).
- We have hand sanitizer that we will ask you to use when you enter the office. You will also find hand sanitizer throughout the office for you to use as needed.
- Chairs in our waiting room have been placed at least 6 feet apart, and we have markers on the floor to help facilitate appropriate social distancing.
- Our waiting room no longer offers magazines or children’s toys, since these items are handled frequently and are difficult to disinfect. We have installed safety glass at the front desk to make interaction with staff as safe as possible. Front desk staff will also sanitize pens and other items patients may handle after each use.
- Appointments will be managed to allow for social distancing between patients, and will be scheduled to allow for extra cleaning time between each patient (every surface touched by a patient or staff member is sanitized between patients).
- Staff members put on a mask, have their temperature taken, and change shoes upon arrival to work each day. Additionally, staff will change their lab coats after any procedure during which liquids may get on the jacket.
- During some procedures, we will be using new equipment designed to reduce the production of aerosol to minimize risk of viral transmission.
- Patients will be asked to rinse with Peroxyl, a minty antiviral mouthwash at the beginning of their appointment.
As you can see, we are taking many steps to ensure your safety. Because these changes affect the length and timing of appointments, we have had to adjust or reschedule many appointments in the coming weeks and sincerely apologize if this has inconvenienced you. Thank you so much for your patience as we all adjust to these new procedures.
Thank you for trusting us with your oral health. We look forward to seeing you again soon and are happy to answer any questions you may have about the steps we are taking to keep you, and every patient, safe and comfortable.
To ask questions or to make an appointment, please call our office at (740)363-9741.
Until we see you next, stay safe and healthy.
Eric Batterton, DDS